If you want your dealership to thrive, not just survive, you need a service department that can weather any storm. Fixed ops has always been the backbone of the dealership, but today’s landscape demands a new formula for success.
The Backbone is Evolving
According to CBT News, the fixed ops department must adapt to changing customer expectations, shifting economic conditions, and new technology. The old ways—coasting on reputation, or assuming customers will just come back—aren't enough anymore. Flexibility and innovation are essential.
Customers expect easy scheduling, transparent pricing, and a service experience that matches what they see in other industries. Meanwhile, your team faces constant changes in vehicles, diagnostic tools, and software. If you’re using yesterday’s playbook, you’ll be left behind.
Pathways to Resilience and Growth
Look at your operation with open eyes:
- Are your service processes designed for today’s customer?
- Do you provide ongoing training for advisors and techs?
- Is your department using tech to make jobs easier, not harder?
Being proactive with process improvements and investing in your people pays off in loyalty, productivity, and profitability. It’s not just about fixing cars faster; it’s about creating a service experience that customers remember and recommend.
Try This Week
- Review your scheduling process from a customer’s perspective. Where can you make it smoother?
- Ask your service team for one idea to improve daily efficiency or customer satisfaction.
- Audit your tech stack: Is anything slowing you down or confusing your crew?
Inspired by "The new formula for fixed ops success" (Cory Coler, CBT News). Read the original article.