Dealership service departments always need skilled technicians—and well-trained techs are worth their weight in gold. According to AutoSuccess, myKaarma and Universal Technical Institute (UTI) are piloting a program to train entry-level techs with digital Multi-Point Inspection (MPI) software and real-world workflows, with no-cost access to both tools and practical experience.
What’s so exciting? It’s not only about getting new techs up to speed, but also about integrating the same digital tools your dealership uses every day. This is a golden opportunity to close the gap between training and actual performance on your service drive.
From Classroom to Real Service Lane
Too often, new hires know theory—but not your tools. Digital MPI systems have changed the way inspections are performed and reported. When techs train on the software they’ll actually use, onboarding is smoother, and mistakes drop. The learning curve flattens, making your entire team more productive, more quickly.
Efficiency, Accuracy, and Transparency
Digital MPIs make it easier to standardize inspections and build trust with customers through photos, videos, and clear documentation. Training techs on these tools from day one means:
- Fewer missed upsell opportunities
- More accurate communication with advisors
- Better customer experience, since everyone is on the same digital page
Try this week
- Audit your current tech training: Are you using the same tools in training as in production?
- Schedule a meeting with your trainers or team leaders to discuss where digital workflow gaps exist.
- Invite an entry-level tech to share their onboarding experience with your team and look for quick wins to improve it.
Inspired by "myKaarma Pilots Digital MPI Training Integration with Universal Technical Institute’s Atlanta Campus" (Kyle Alexander, AutoSuccess). Read the original article.